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Artwork: Camera ready artwork is clear, clean, high
quality, black and white image that needs no additional touch-up,
prep or color separation. Photocopies, PMT's of photocopies,
letterhead, fax transmissions, etc. are not camera ready art.
Art charges will be assessed based on time, difficulty and materials
required at $50.00/hr. Prior approval will be obtained for art
charges exceeding $25.00.
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Cancellations: Factory authorization required. Orders
in process will be charged $25.00 plus all costs incurred prior
to cancellation request.
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Change of Copy: $40.00 per change. Minimum quantity
of item applicable per change.
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Change of Ink Color: $30.00 per change.
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Color Assortment: Purchase order must specify exact
assortment desired of factory reserves right to choose three
best item colors to compliment ink color.
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Clarification of Custom Orders: Ship dates will not
be scheduled until all order questions (imprint color or instructions,
item color, etc.) are clarified.
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Overruns and Under runs: We strive to ship the exact
quantity ordered, however due to the difficulty in manufacturing,
a plus or a minus 5% must be considered fulfillment of order.
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Payment terms: Cash in advance for new customers,
unless prior arrangements have been made. Terms are net 30 days
in funds specified. Processing will not begin until payment
is received. New accounts require additional two to tree days
to process.
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Proofs: Paper proof: (black and white) $8.00 Merchandise
proof: $4.00 per color.
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Repeat Orders: To insure exact duplication, submit
sample from previous order. Must provide previous invoice or
order number, plus specific item and imprint colors. No screen
charge on exact repeats placed within 2 calendar years.
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Shipping Discrepancies: If shipment is received short
or damaged from the carrier, we must file a claim with the carrier
on your behalf, or credit cannot be given. Cool Caddy must be
notified within 5 business days. DO NOT discard the original
shipping carton, as carrier may want to inspect it.
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Backorders: If an item is temporarily out of stock,
we will notify you promptly. The item will be shipped to you
as soon as we receive it.
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Returns: To return an item (in new or like-new condition
within 30 days), just complete the return information printed
on the back of the invoice we send with your order, and return
it with the merchandise in its original packaging (UPS or insured
Parcel Post) to : 200-32 Balmoral St. Winnipeg, MB R3C 1X4.
We'll quickly make adjustments. We will refund you the purchase
price excluding delivery charges.
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Fax Orders: Nobody uses a fax anymore do they?
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Telephone Orders: Must be confirmed in writing, and
marked "Confirmation".
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Trademarks: All artwork, designs, logos and trade
marks, imprinted on the coozies are reproduced only as examples
of the type and quality of imprinting capabilities. They are
for display only and are not intended to represent product or
company endorsement.
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Prices: All prices are subject to change without notice.
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Disclaimer:
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Cool Caddy assumes no liability arising from the
use of golf components sold by Cool Caddy which are
assembled by anyone other than the Cool Caddy Production
Staff.
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Title: The ownership of goods is transferred to the customer
upon shipment by the Cool Caddy Winnipeg location.